How can we
help today?
Need help with access, checkout, refunds, or something not working? Email, call, or text — we reply within 24 hours on business days. There's no chatbot, no ticket queue, no call-center routing. Just a small team that actually reads what you write.
Three ways to
get in touch.
Pick whatever's easiest. Email is fastest for documenting an issue with screenshots. Phone or text is best for quick access questions when you need someone same-day.
Or write to us
right here.
Tell us what's going on. The more detail, the faster we can help — order email, error message, what you tried, screenshot if you have one. We read everything that comes in.
Most questions answer
themselves in two clicks.
Before you write us, try these — many access issues, refunds, and study questions resolve faster on the relevant page than they do over email.
Lost access to your prep?
Enter the email you used at checkout on the access page. Your products unlock instantly — no password, no support ticket needed.
Go to My Access →Want to try before you buy?
Free 10-question previews available for every modality. No signup. No card. No email collection.
See full prep →Refund question?
14-day unconditional refund and 60-day pass guarantee. Both are spelled out in our Terms, with the exact process for each.
Read refund terms →PassBack reward question?
How to qualify, what counts as a celebratory post, when payouts go out, what the FTC requires — all on the PassBack page.
See PassBack details →Studying for boards?
Our resources page covers salary data, career paths, school choice, and post-licensing realities — none of it behind a paywall.
Browse resources →Questions about how we build?
How we source questions, why we audit, what makes our prep different — all explained on the Our Difference page.
See our methodology →